Student Accounts and Visa Advisor (all genders) Part-time (30 h/w) in Vienna, Austria

Permanent employee, Part-time · Vienna

Your responsibilities

Manage end-to-end process for new students
Contact point for all new applicants (finance questions and visa questions)
Manage, process and communicate charged, received and outstanding tuition fees and other payments
Provide clear and accurate visa advisory services to students via phone, video call and email
Track and manage outstanding visa cases
Handle customer service inquiries related to visa applications in a professional and timely manner
Maintain up-to-date knowledge of visa regulations and requirements
Ensure all documentation and information are accurately recorded and maintained
Support orientation week (student arrival)
Produce reports on payment and visa statuses

Your profile

University degree preferred
Proven work experience in customer service
Strong organizational skills and attention to detail
Confident and comfortable making direct phone calls to students
Ability to manage multiple tasks and deadlines effectively
Experience in visa coordination or a related field is a plus
Excellent verbal and written communication skills in English; German B2 (active spoken language skills) is requirement
Strong communication skills, proactive and able to work independently as well as part of a team
Flexible and adaptable to changing priorities and requirements
Secure user of MS 365 products
Valid work permit in Austria

Why join us?

A challenging and varied job at a private university which is looking to further expand its programs, research activities, and student numbers
Independent working style with high personal responsibility
An international and dynamic work environment
A gross monthly salary of EUR 1,900 (for 30 hours) paid out 14 times per year with additional remuneration based on qualifications and experience.
Preferrable start date: immediately
Application deadline: open until filled

Further information

Please submit you application including cover letter and curriculum vita to Personio, your availability, i.e., earliest start date, and salary expectations (in English; as a single PDF file not exceeding 8 MB).

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About us

Modul University Vienna is an international private university and offers cutting-edge education at BBA, BSc, MSc, MBA and PhD levels. Students and staff come from over 70 countries around the world, providing for a multicultural and diverse work environment.

As an employer, Modul University Vienna offers:

Opportunities to work from home
Flexible working hours
International and dynamic team
Personal and professional development
Independent working environment
Public transport ticket

Modul University Vienna is an equal opportunity employer with a strong commitment to equality and diversity that does not discriminate on the basis of, among other factors, age, color, disability, ethnicity, gender or gender expression, national origin, race, sexual orientation, or social class. We especially encourage women and people who belong minority groups to apply and welcome all applications that can contribute to a diverse working culture.

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We are looking forward to YOUR application!

Thank you for your interest in working at Modul University Vienna!

Please fill out the following application form and submit it, so we can then review your applications.

Should you have difficulties with the upload of your data, please send an email to positions@modul.ac.at.